Things to know before shopping

1.  Do I have to make an appointment to shop?

Yes!  Booking an appointment guarantees you a fitting room and someone to assist you while you shop.  You are taking the time to come see us, we want to make the most of your time; and ours.  Walk-ins will be accommodated if there is staff and a fitting room available.  We staff our store based on appointments, so for the best shopping experience, PLEASE book an appointment!

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Covid and now the economy have hurt our industry.  Costs are too high for us to be open on the off chance of someone wanting to come browse.  Usually, you shop with someone, so a plan is made ahead of time.  We just ask that you make us a part of that plan and make an appointment at the time you are making all your arrangements.  Appointments can be booked online 24 hrs a day so you can see what times are available as you are making your shopping arrangements.

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2.  When should I shop for my dress?

Newer styles generally start coming into the store in October and the deadline for special orders is mid-end of January (most designers).  Special ordered grad dresses can take several months (depending what month you purchase) to come into the store.  If you are purchasing off the rack and want to take it home today, then you are welcome anytime!

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3.  What is the typical appointment?

Grad dress shopping isn't like shopping for an everyday outfit.  Your consultant will be working with you for your entire appointment.  We are non-commissioned so you shouldn't feel pressured.  We truly want to help you find your dress and will make suggestions based on what you like or don't like.  We pride ourselves on being honest and if we don't have what you are looking for, we will let you know.  

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4.  I have found my dress.  What next?  The dress becomes 'yours' when you put at least 50% down on the dress.  If it's a special order, we will measure your bust, waist, and hips, to make sure we order the correct size.  Each designer has a different size chart.  We will order the size closest to your measurements to minimize alterations because we can always take in but cannot make the dress bigger.  The balance is due when the dress comes in for special orders, or within 30 days of purchase for stock dresses.

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5.  Will anyone else from my school have the same dress?

The general rule is each style can only be sold once to each school.  Once you purchase your dress, it's yours!!  No one else from your school will be allowed to try it on, let alone purchase it from our store!  Not even in a different colour.  However, we do not control other stores.  This is why it's important to put a picture of your dress on the school Instagram or Facebook page; so no one else purchases it from anywhere!

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6.  How much are alterations?  Do you provide alterations?

Alterations are always extra and vary depending on what needs to be done.  The most common alterations are a hem and strap adjustment.  Most designers design dresses for 5' 10", so if you are vertically challenged, alterations are a must; tripping on your dress at grad is not a memory you want!  Our seamstress is conveniently located on site and she has been altering these types of gowns for 30+ years.  Her prices are competitive and her work is guaranteed.  

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7.  I saw 'this' dress somewhere, can you order it?

Yes, if the gown is current and from a designer we carry.  We get this request often.  Designers produce many styles in a year, unfortunately we cannot bring in everything.  By ordering through us, your purchase is protected, guaranteed authentic, and won't have any extra fees.  You also get to use the layaway plan; pay 50% at the time of order and pay the balance when the dress comes in.

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8.  Do you accept returns?

            Purchase in store:  No, we do not offer returns or exchanges, all sales are final.

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           Online Purchase:  Yes.  You will have 3 days from receiving the package to notify the store if you want to return it.  However, return shipping will be at your expense.  Dress must be returned in the same resalable condition as you received it.  There will also be a 20% restocking fee.  

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9.  Anything else I should know?

The dresses you try on are called samples and may not be in your size.  We try to bring in a variety to fit every size, style, color, but sometimes we have to use clamps and our imagination to figure out how they will look when ordered or altered to your size.  Sometimes you can even purchase the sample.  These samples eventually become someone's dream dress.  We ask you to please be respectful of these expensive beautiful gowns and do not throw them on the floor when changing and treat them as if they might be your dress or your friends.

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10.  What type of dress should I get?

Get what you makes you feel great and is comfortable!  Be prepared to TRY DRESSES ON!!!  Dresses look way different in pictures than on our own body and also look different from the hangar to trying on.  The main points to think about before shopping: budget, dress shape (fitted, a-line, ballgown, mermaid, etc), and colours.  We recommend the first thing is to decide on a budget and stick to it.  There is a reason dresses are priced the way they are.  Nothing worse than trying on a dress, loving it, only to find it's out of budget.  It's hard to find a comparable dress after that.  Please share this information with your consultant so we can steer you in the right direction and to make sure we are suggesting the correct dresses.  We know our inventory and what we can order, so the more information the better we can serve you.